NOTE: Orders placed with a discount code of 35% off or greater are final sale and cannot be returned or exchanged.

we gladly accept exchanges or returns for store credit within 14 days of delivery. Please visit our returns portal at https://pulajewelry.loopreturns.com. 

All items must be returned in unused/unworn condition with original packaging. A shipping and handling fee of $6.95 will be deducted from your return. We do not provide refunds on shipping costs.

Only one return/exchange transaction is allowed per order. You may return/exchange more than one item in your order, however, you cannot request to return/exchange the same item again or a new return/exchange for a different item at a different time. All returns/exchanges must be completed in one transaction.

Once your exchange or return is received, it will be thoroughly inspected by our team. If your exchange or return is received with visible wear, we will refuse the exchange or return. 

Pula Jewelry reserves the right to refuse exchanges or returns at any time.