Order Issues

Can I change my delivery address once my order has been placed?

We are not always able to accommodate changes once an order has been placed as processing begins immediately. Please contact us ASAP at info@pulajewelry.com so we may try our best to get this sorted for you. Please be advised, we are not responsible for orders that have been shipped to an incorrectly provided address.

My order already shipped but I need to change my mailing address

Unfortunately, once your order has been dispatched we are no longer able to make any adjustments to the order. If your order is returned to us due to an incorrect mailing address, a reshipment fee will apply and/or shipping costs will not be refunded.

Can I change the billing address for my order?

We are not able to edit billing addresses once an order has been placed. As long as your order was successfully placed and the shipping address is correct, your order can still be delivered.

Can I change or cancel my order once it has been placed?

Black Friday, Cyber Monday and Holiday Sale orders cannot be modified or canceled.

We know receiving your items ASAP is extremely important, so processing begins as soon as your order is placed. For this reason, unfortunately, we cannot accommodate any changes once your order has been submitted.

My item has arrived damaged or faulty

We're so sorry to hear your item has arrived damaged or faulty.

Please email us at info@pulajewelry.com within 7 days of delivery with your order number and an image of the damaged item. Our customer service team will get this resolved as quickly as possible for you. We are not able to accomodate damages reported after 7 days of delivery.

To file a claim, all you will need is your order number and the email address used to place the order. Do not forget to email our team as well.

I received the wrong item

Oh no, we're so sorry to hear about this. Please send over an image of the item(s) you have received, along with the packaging to info@pulajewelry.com within 7 days of delivery. Our customer service team will get this sorted for you ASAP.

An item is missing from my order

We're so sorry to hear about this! Each order is checked thoroughly before being dispatched, we apologize an error has occurred. Please contact us immediately at info@pulajewelry.com with an image of the item(s) you have received within 7 days of delivery so our team may investigate and present a solution as soon as possible.

My item broke

We are extremely sorry to hear this has happened to your item. This should not happen as long as your jewelry is cared for and stored well.

If your item has become damaged within 30 days of delivery, please contact us ASAP at info@pulajewelry.com with your order number and an image of the damage. Our friendly customer service team will get back to you with a solution. 

Is your jewelry tarnish free?

Our Stainless Steel Collection is tarnish free. All other items should be kept out of water to retain color and shine. If you accidentally get your jewelry wet, please be sure to pat your jewelry dry to help preserve its original color. The best way to store your jewelry to avoid tarnishing is in an airtight container away from humidity and moisture.

Delivery Info

Where is my order being shipped from?

All orders are dispatched from our facility in China

How much is shipping?

Free Shipping to USA over $70 amount

*Please note: priority shipping is NOT a rush order service. Priority shipping delivery dates are not guaranteed by USPS, and delays may occur. Unfortunately, shipping delays are not in our control. 

*International orders are subject to customs, duties, and/or taxes determined by the country destined for delivery. We, Pula Jewelry, are not responsible for any customs, duties and/or taxes. All fees associated with importation must be paid by the package recipient. If customs, duties and/or taxes are not paid by the package recipient, your order will not be refunded.

When will my order ship?

Orders containing non-custom items will be shipped in 1-5 business days.

Custom items have varying processing times from 3 to 5 weeks.

*Delays may occur around promotional sales events and the holidays.

How long is shipping?

10-15 days (if you need to hurry up, pls contact us for fast shipping way)

*Delays may occur with shipping.

*We are not responsible for any duties, taxes or customs fees.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking details.

My tracking hasn't updated?

We're so sorry to hear your tracking has not updated. Please allow about 24-72 hours for tracking to update once your package has shipped. If tracking is still unavailable after that time frame, please contact us at info@pulajewelry.com for further assistance.

Tracking states my package has been delivered but I have not received it yet

Occasionally, tracking information can be inaccurate, and packages are prematurely scanned as delivered. Your order will most likely be delivered within the next couple of business days. In the meantime, get in touch with neighbors and/or your local post office just in case! If your order is still not delivered after 3 business days, please contact us at info@pulajewelry.com


If your order was insured with Route Insurance, please be sure to file a claim HEREDon't forget to email us as at info@pulajewelry.com to keep us in the loop! 

Do I have to pay customs, duties and/or taxes?

All international orders are subject to customs, duties and/or taxes. We are not able to provide the amount of the fees that will be charged upon delivery as this is calculated by the country of delivery. Pula Jewelry is not responsible for any customs, duties, and/or taxes imposed on the package. Refunds are not provided for any orders that are refused due to customs, duties, and/or taxes. 

Returns & Exchanges

Can I return or exchange my order?

NOTE: Orders placed with a discount code of 35% off or greater are final sale and cannot be returned or exchanged.

we gladly accept exchanges or returns for store credit within 14 days of delivery. Please visit our returns portal at https://pulajewelry.loopreturns.com

All items must be returned in unused/unworn condition with original packaging. A shipping and handling fee of $6.95 will be deducted from your return. We do not provide refunds on shipping costs.

Only one return/exchange transaction is allowed per order. You may return/exchange more than one item in your order, however, you cannot request to return/exchange the same item again or a new return/exchange for a different item at a different time. All returns/exchanges must be completed in one transaction.

Once your exchange or return is received, it will be thoroughly inspected by our team. If your exchange or return is received with visible wear, we will refuse the exchange or return. 

Pula Jewelry reserves the right to refuse exchanges or returns at any time. 

Do I need to pay for my return or exchange shipping?

If your order is applicable for a return or exchange according to our policy, any return shipping costs are the customer's responsibility. Please see our return and exchange policy for more information or email us at info@pulajewelry.com. All exchanges or returns must receive approval or they will be refused. 

Product & Stock

What size should I order?

Please refer to our size charts if you need help selecting the best size for you! Measuring is super easy, you can do so with a string and ruler. 


Ring Size Chart
Internation Ring size Chart
Internation Ring size Chart


How To Measure

1. Cut and measure a piece of string or paper that is roughly 3 inches long.
2. Wrap it around your finger where you wear a ring (base of Knuckle).
3. Mark where the ends overlap with a pen.
4. Unwrap your finger, lay it flat, and measure!


How do I care for my jewelry?

Please avoid contact with moisture for all jewelry. Apply lotions, sprays and perfumes before putting on jewelry. Take off jewelry before exercise and bed. Keeping your jewelry as dry as possible will help prolong the nature of its color and shine. Store your jewelry when dry only. To clean jewelry, gently use a soft cloth to wipe off any residue. Please treat your jewelry with care.

When will you be restocking?

Unfortunately, we are not always able to provide an exact restock date. Feel free to send our team an email at info@pulajewelry.com to see if an estimated restock date is available. To stay in the loop, you may subscribe to our “back in stock notification” found on the product page, and we’ll shoot you an email when the item returns! Be sure to follow us on Instagram as well to stay updated.

Can you offer a certain item I love in silver?

With enough requests, we can introduce a silver version of your favorite item(s)! 


To put in a request, please enter your email in our request form found on the product page. We will email you when and if a silver version becomes available! 

Where can I purchase your jewelry?

Our products are sold on www.pulajewelry.com only! 

Payments & Promotions

How can I use my gift card?

Gift cards can be redeemed in the gift card or discount code box found at checkout.

Do you have any discount codes available?

Stay tuned on Instagram and sign up for emails and/or text from us to be in the loop! 


P.S. you can sign up for our email newsletter and/or text messaging for a surprise! *Hint, hint.. first time sign-ups receive a code!*

Can I use my discount code on all items?

Unfortunately, discount codes are not applicable on sets or sale section items as they are already discounted. 

Why is my discount code not working?

Oops! Make sure you aren't trying to use your discount code on any sets or sale section items as these items are ineligible for any codes!  

Can I combine discount codes?

Discount codes cannot be combined with any other codes or any automatic sales/promotions that may already be running on the site. 

Can I get a price adjustment?

Unfortunately, we are unable to honor any discount codes or sales for orders that were placed outside of the promotional period. 


We also do not offer price adjustments for any other reasons. 

Technical Issues

My discount code is not working?

Discount codes are not applicable on sets or sale section items as they are already discounted. Please be sure you are not attempting to use a discount code on these items.