If your item has arrived damaged or faulty.

Please email us at info@pulajewelry.com within 7 days of delivery with your order number and an image of the damaged item. Our customer service team will get this resolved as quickly as possible for you. We are not able to accomodate damages reported after 7 days of delivery.

To file a claim, all you will need is your order number and the email address used to place the order. Do not forget to email our team as well.

We are extremely sorry to hear this has happened to your item. This should not happen as long as your jewelry is cared for and stored well.

If your item has become damaged within 30 days of delivery, please contact us ASAP at info@pulajewelry.com with your order number and an image of the damage. Our friendly customer service team will get back to you with a solution.